Policies and Privacy
1. Introduction
At Entre Lunas, we value and respect the privacy of our customers and users. This document details how we collect, use and protect the personal information you provide to us when you visit our website. www.entrelunas.com.mx or by interacting with our services. By using our website and services, you agree to the terms of this privacy policy.
Information We Collect
Entre Lunas collects different types of information to improve the user experience and provide a personalized service:
- Personal informationData you provide directly to us, such as name, address, e-mail address and telephone number, when you make a purchase or subscribe to our newsletter.
- Payment information: To process purchases, we may collect payment data such as your credit card number, although this data is processed and stored by third-party payment service providers that comply with PCI-DSS security standards.
- Navigation information: We automatically collect data about your browsing, such as IP address, browser type, pages visited, length of visit and other technical details, through cookies and similar technologies.
3. Use of Information
We use the information collected for the following purposes:
- Process orders and manage transactions on our website.
- Send communications regarding orders, products and promotions (only if you have subscribed to receive marketing information).
- Improve our products and services through the analysis of browsing data.
- Personalize your experience on our website by displaying content and offers according to your preferences.
4. Share your information
Entre Lunas does not sell or rent your personal information to third parties. However, we may share your information with:
- Service providersThird parties that help us conduct business, such as payment processors, shipping services and web analytics providers.
- Compliance with the lawIn situations where it is necessary to comply with legal regulations, to protect our rights or to respond to requests from judicial authorities.
5. Information Security
We implement security measures to protect your personal data, including encryption of sensitive data and strict access controls. However, no method of transmitting or storing data is completely secure, so we cannot guarantee the absolute security of your information.
6. Cookies and Similar Technologies
We use cookies to personalize and enhance your experience on our website. You can set your browser to refuse cookies, although this may limit some features of our site.
7. Your Rights
In accordance with the applicable regulations, you may exercise your rights of access, rectification, cancellation and opposition with respect to your personal data. To do so, please contact us through the email address provided in the contact section of our website.
8. Modifications to this Policy
Entre Lunas may update this privacy policy at any time. Modifications will be posted on this page and the date of the last update will be indicated at the end of the document. We encourage you to periodically review this policy to stay informed about how we protect your privacy.
9. Contact
If you have any questions or concerns about this privacy policy or the use of your personal data, please contact us via email at
contacto@entrelunas.com.mx
Shipping Policies
Order Processing
- All orders placed in www.entrelunas.com.mx are processed Monday through Friday, excluding holidays.
- Processing time is 1 to 3 business days from order confirmation. You will receive a confirmation email when your order has been shipped.
- During promotions or high demand seasons, processing time may be extended. We appreciate your patience and understanding.
2. Costs and Shipping Methods
- Domestic Shipping (Mexico)Standard shipping rates: We offer standard shipping rates for the entire Mexican Republic. Specific rates and shipping options are calculated and displayed in the checkout process.
- International ShippingWe currently do not ship outside of Mexico. We are working to expand our coverage in the future.
Delivery Times
- Estimated delivery times are 3 to 7 business days for standard shipments within Mexico. These times may vary depending on the recipient's location and external logistical conditions.
- We will send you a tracking number so you can monitor the status of your shipment at any time.
4. Free Shipping Policy
- We offer free shipping on orders that meet certain minimum amounts, which may vary depending on current promotions. The availability of this option and the applicable minimum amount will be specified during the checkout process.
5. Delays and Exceptions
- Entre Lunas is not responsible for delays in delivery due to causes beyond our control, such as weather conditions, strikes, customs regulations or other extraordinary events.
- In the event that an order is significantly delayed, our customer service team will be available to help you manage the situation.
6. Shipping Addresses
- It is the customer's responsibility to provide a complete and correct shipping address. Entre Lunas is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
- If you wish to change the shipping address after placing your order, please contact us as soon as possible. We will try to accommodate the change if the order has not yet been processed.
7. Unclaimed or Returned Packages
- In the event that a package is returned to our warehouse because it was not claimed, we will attempt to contact you to arrange a new shipment. Additional reshipping costs will be the responsibility of the customer.
- If you prefer not to reship, we can issue a partial refund of the order, deducting the shipping costs incurred.
8. Damaged or Defective Products
- At Entre Lunas, we work to ensure that our products arrive in perfect condition. If you receive a damaged item, please contact us within 48 hours after receiving the product and provide clear images of the damage to offer you an appropriate solution.
9. Contact
For any questions or assistance regarding shipping, please contact us at contacto@entrelunas.com.mx. We will be happy to help you.
Payment Methods and Methods of Payment
Accepted Methods of Payment
At Entre Lunas, we offer several payment options to facilitate your purchases on our website. www.entrelunas.com.mx:
- Credit and Debit CardsWe accept Visa, MasterCard and American Express credit and debit cards.
2. Security in the Payment Process
The security of your data is our priority. We use secure and encrypted payment systems that protect your personal and payment information. Entre Lunas does not store complete credit card information or payment details on our servers.
Currency
- All prices on our site are in Mexican pesos (MXN).
- If you make payments from another currency, your card issuing bank or payment platform will apply the exchange rate in effect at the time of the transaction, and may charge additional fees.
4. Billing
- If you need a tax invoice, you can request it at the time of your purchase or contact our customer service team at contact@entrelunas.com.mx.
- Invoicing requests must be made within the same month in which the purchase was made, providing the corresponding fiscal data.
5. Installment Payments
Entre Lunas may offer installment payments on certain occasions or through special promotions. The availability and conditions of this option will be indicated in the payment process and may depend on the issuing bank or payment platform.
6. Secure Payment Policy
We work with payment processors that comply with PCI-DSS security standards to protect your information and ensure that each transaction is secure. We recommend avoiding the use of public or shared networks when making online payments and reviewing the details of each transaction.
7. Problems in the Payment Process
- If you encounter any problems during the payment process, please verify that all the information provided is correct or try to use an alternative payment method.
- If the problem persists, please contact us at@entrelunas.com.mx. We will be happy to help you complete your order.
8. Changes in Payment Methods
Entre Lunas reserves the right to add or remove payment methods without prior notice. Be sure to review the available payment options at the time of your purchase.
9. Contact
For any questions or payment related inquiries, please contact us at contact us at@entrelunas.com.mx. Our customer service team is available to answer any questions you may have.
FAQ'S
1. What is mezcal?
Mezcal is an alcoholic beverage distilled from agave, originally from Mexico. It is characterized by its smoky flavor and wide variety of aromas, which depend on the type of agave used and the production process.
What is the difference between mezcal and tequila?
Although both are distilled from agave, mezcal can be made from different types of agave, while tequila is only produced from blue agave. In addition, mezcal tends to have a more complex and smoky flavor due to its cooking method.
3. How should mezcal be served?
We recommend serving mezcal at room temperature in a crystal glass. It can be enjoyed on its own or in cocktails. Some prefer to accompany it with orange slices and worm salt to enhance its flavor.
4. What is the alcoholic content of mezcal?
The alcohol content of mezcal varies, but generally ranges from 40% to 55%. It is important to consume it in moderation.
5. Is mezcal an artisanal product?
Yes, our mezcal is produced in an artisanal way, respecting the traditions and elaboration techniques that have been transmitted from generation to generation. Each bottle reflects the human effort and care in its production.
6. How should mezcal be stored?
To preserve its quality, mezcal should be stored in a cool, dark place, away from sunlight and heat sources. Once opened, it is recommended to consume it within six months to enjoy its freshness.
7. Do you offer national or international shipping?
Yes, we offer domestic shipping. For international shipping, please see our shipping section for more information on available options.
8. May I visit your distillery?
Of course! We offer guided tours of our distillery so you can learn about the mezcal production process and enjoy tastings. See our tours page for more details and reservations.
Where can I buy your mezcal?
Our mezcal is available in several specialty stores and restaurants. You can also make your purchase directly through our online store.
10. What is the story behind your mezcal?
Each bottle of our mezcal carries with it the rich history of Mexico and the passion of the producers who create it. Our mission is to pay homage to the tradition and human effort behind every sip.
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